Refund Policy

Refund requests can be made by email to support@adbanker.zendesk.com or by contacting our Customer Care Team at 800-866-2468. The following conditions apply:

Online Products - Refunds for online products must be requested within 72 hours of purchase. Online products will be deactivated upon receipt of a refund request. No more than one chapter can be accessed to be eligible for a refund. 

Classes & Webinars - Refunds for classes and webinars must be requested within 72 hours of purchase for a full refund, less shipping. Refunds requested after 72 hours are subject to a $25 cancellation fee. Classes and webinars may be rescheduled at no charge.

Shipping/Handling Fees - Once products have left our offices, shipping/handling fees are non-refundable.

Physical Materials - Refunds for physical products will be issued upon the product's return, in new condition (unmarked and suitable for resale) and must be returned within 15 days from the date of purchase to the address below. Please allow 2-3 weeks for processing.