Overview

Web classes for continuing education are offered Monday-Friday and are held through the Zoom platform. Our webinars cover a wide variety of insurance topics that provide an alternative to self-paced courses. Webinars are valued as classroom training, and credit is obtained from attendance and participation, rather than taking an exam. Below are the key points this article will cover. 

 

• Pre-Register with Zoom
• Joining the Webinar
• Webinar Details
  
• Zoom Support Guides

---

Pre-Register With Zoom

 

Once you have enrolled for a webinar with A.D. Banker, you are able to pre-register in Zoom's system to have reminder emails sent to you. To pre-register, click on the event link on your dashboard or from the email confirmation, type in your name and email in the registration fields, and click "Register". Once registered, you are able to add the event to your calendar, and Zoom will send reminder emails with the event links one week, one day, and one hour before the start time.

*Information you provide when registering will be shared with the account owner and host and can be used and shared by them in accordance with their Terms and Privacy Policy.*

Note: Pre-registration is not required, however, if you will be attending on a mobile device you will need to register to receive your meeting ID to join your webinar. If you did not receive a registration email, contact customer service through our support portal. The event start time will be displayed in central time, regardless of where you will be attending.

 

Back to top

---

Joining the Webinar

To join a webinar, locate your event link. Event links are found on your dashboard, in the email confirmation sent at the time of enrollment, or in the Zoom reminder email if you had pre-registered.

Once located, simply click the link, type in your name and email, and select "Join Training in Progress".

If you have used zoom in the past, the computer should retain your default settings, depending on these settings, zoom may launch automatically using the Zoom desktop application or it may launch through the computer's browser. If you have not used zoom previously on your device, you may need to choose how would like to join. 

Joining the Webinar using the Zoom Client

Once you clicked on Download now, from the launch meeting page, you are automatically taken through the steps to download the Zoom Client. At times you may need to manually download the zoom client on your Windows, MACOS, or Linux computer and open Zoom Desktop Client in your preferred browser.

1. Select Resources, in the top bar

2. Select Download Center, Select Download

*This download is for 64-Bit Computers, if you are using a 32 Bit computer, click download 32-bit client, for Linux, click download ARM client*

The download zoom installer will display at the bottom left of your screen, it should start automatically. You can also double-click the Zoom installer to manually start it.  In some cases, you may need to click run to proceed with the installation.

Windows: ZoomInstaller.exe

macOS: zoomusInstallerFull.pkg

Linux: 32-bit/64bit

Upon installation success, the Zoom Icon, which typically appears as, will appear on your desktop. To launch the Zoom Desktop client, Double-Click the Zoom desktop icon.

Once you have launched the meeting using the Zoom client, you are able to select how you would like to hear the audio using the computer speakers, or by phone call, and proceed to the training where further instructions are given at the start of the webinar. You can locate the dial-in information, Meeting ID, Participant ID & Passcode by clicking on the Phone call tab. This information is not needed if you are using your computer's audio.

 

 

In some cases, you may not be able to join using either Zoom's desktop application or your browser. In these cases, please click on the applicable option, shown on the initial display page after clicking on Join webinar in progress. You may choose to either install the Zoom Client if you are unable to join with the browser or if you having issues joining with the zoom client you may choose to Join from your browser.

 

Note: Prelicensing webinars are opened ~15 minutes prior to their scheduled start time.

Joining the Webinar using your browser

Once you clicked on Join from your browser, from the launch meeting page, you are automatically taken to the Join Meeting page within your default browser. At times you may need to manually open the Join meeting page in your preferred browser. You will need to enter your meeting ID.  You can use the meeting ID that you received in your webinar reminder email. To receive the reminder email review the section titled Pre-Register with Zoom If you enrolled in the webinar on the same day of the event, you will not receive a reminder email, to receive the webinar ID, contact customer service through our support portal.

Once you have launched the meeting on your browser, you will need to fill in your Name. Please note that you will not have your microphone enabled or web camera enabled. This is disabled by our administrator. When ready, select Join. 

 

To set up your audio, select "Audio setting", in the bottom left corner. You are able to select how you would like to hear the audio by using the computer speakers, or by phone call, and proceed to the training where further instructions are given at the start of the webinar. You can locate the dial-in information, Meeting ID, Participant ID & Passcode by clicking on the Phone call tab. This information is not needed if you are using your computer's audio. If you are joining from the mobile version, you will need to register, and then your device should prompt you to open the Zoom application.

 

 

Joining the Webinar using your mobile device

You may also join your zoom webinar using mobile devices, such as; IOS & Android. You can review Zoom System requirements: IOS, IPadOS, and Android at the Zoom Support Portal

IOS

To download the zoom mobile application on your IOS device, including iPhones and Ipads, download the Zoom Mobile App for IOS. 

 

1. Select the App Store Icon

2. Select Search at the bottom right of your screen

3. Input Zoom in the Search box

4. Select Zoom, typically the icon appears like this

5. Select the Get button

6. Zoom will now start to download to your device, once complete the Zoom application icon is now on your home screen. 

7. To access zoom you can either click open from Zoom's App Store page or you can open Zoom from your home screen by clicking on the Zoom Icon.

 

Once you have launched the zoom application on your IOS device, you will click on join a meeting. Please note that you are not required to sign in or sign up to join a meeting. You can use the meeting ID that you received in your webinar reminder email. To receive the reminder email review the section titled Pre-Register with Zoom If you enrolled in the webinar on the same day of the event, you will not receive a reminder email, to receive the webinar ID, contact customer service through our support portal.

 

Android

Back to top

---

Webinar Details

There are two main functions to use once you are logged into the session, Chat, and Materials. Questions to the instructor may be sent through the provided chat box. "Presentation Notes" and State Mandatory forms are found within the chat box and attached to this article. These are sent to you from the web host. If you are not able to locate them or open them, please notify the web host immediately The materials and chat features are located within the control panel of the webinar. Depending if you are on the Browser version, Desktop version, or Mobile version, they will look slightly different. You are also able to toggle audio settings from the control panel.

Chat

We allow our students to chat with the web host and panelist during their webinar session. You are not permitted to chat with our attendees. 

Zoom Client 

The chat icon is located within the webinar controls toolbar. Click on the Chat icon to open the dialogue box. While in full screen, this box will appear in a window that can be moved around, if you are not in full screen, it will open on the right. 

To send a chat, click on the drop-down menu, located beside "To", this will allow you to select to who the message will be sent.  Type your message into the chat box, press enter to send it. When you are sent a message, you will see the message here as well. We suggest that you leave your chat window open at all times so that you don't miss any chats you are required to respond to. 

Browser

The chat icon is located within the webinar controls toolbar. Click on the Chat icon to open the dialogue box. The chat box will open on the right. 

To send a chat, click on the drop-down menu, located beside "To", this will allow you to select to who the message will be sent.  Type your message into the chat box, press enter to send it. When you are sent a message, you will see the message here as well. We suggest that you leave your chat window open at all times so that you don't miss any chats you are required to respond to. 

Mobile Devices

The chat icon is located within the webinar controls toolbar. Click on the Chat icon to open the dialogue box.

To send a chat, click on the drop-down menu, located beside "Send To", this will allow you to select to who the message will be sent.  Type your message into the chat box, press enter to send it. When you are sent a message, you will see the message here as well. We suggest that you leave your chat window open at all times so that you don't miss any chats you are required to respond to. 

Back to top

---

 

Zoom Support Guides

General

• Testing Audio Before Joining a Meeting
• Zoom System Requirements: Windows, macOS, Linux
• Downloading the Zoom desktop client and mobile application
• Single Sign-On (SSO)
• Getting started with Zoom Webinars for Attendees
• FAQ

Troubleshooting

*If you experience any technical issues during the web class, please call our customer support line at 1-800-866-2468*

• Troubleshooting speaker or microphone issues in the desktop client
• Troubleshooting speaker or microphone issues on your mobile device
• Network and Firewall
• Wifi Connection Issues
• Getting started with Zoom Webinars for Attendees

 

Back to top